- Patron Services Policy
Patron Responsibilities and Code of Conduct
These rules and guidelines are for the protection of all who use the Library. The Library staff may require a patron to leave the premises, call the police or ultimately bar a patron from the Library for noncompliance with this code of conduct. If you observe patron behavior which does not meet this code of conduct, please contact a staff member.
Alcohol/Drugs: Alcohol or illegal drugs may not be brought into the library.
Animals: Only animals trained to assist disabled individuals or certified therapy animals are permitted in the library.
Disorderly Conduct: Harassment, disorderly conduct or other behavior that disrupts library use is not acceptable. Disorderly conduct includes:
- Brawling or fighting
- Disturbing an assembly
- Engaging in offensive, obscene, abusive, boisterous, harassing, or noisy actions or using offensive, obscene, or abusive language, or spitting, which may harass or arouse alarm, anger, or resentment in others.
Beverages: Beverages in covered capped containers are allowed in the library.
Gang Activity: No gang activity is allowed in the library.
Language: Offensive, abusive or intimidating language is not acceptable.
Loitering: Entrances, doorways, and stairs must be kept clear at all times.
Noise: The library is a quiet environment. Loud talking or other loud sources of noise are not allowed. Audible use of radios, CD players, or other electronic devices is not allowed in the library. Cell phone usage is prohibited at all computer/viewing stations and the quiet study room. Please make and receive cell phone calls in the North or South Entrance area (between the doors). Cell phones must be set to silent or vibrate mode if turned on inside the library.
Photography: Filming and photography are allowed if it does not interfere with the delivery of library services. Persons filming or taking photographs on library premises are responsible for gaining all necessary permissions to use the photos.
Skateboards and in-line skates: Carry skateboards and remove skates while in the library.
Smoking: Smoking is not allowed in the library.
Solicitation: Solicitation is not allowed in library public areas or on the library sidewalks.
Staff Areas: The public is not permitted behind the public service desks or in other non-public areas.
Approved by Board of Trustees: July 19, 2016
Effective Date: July 19, 2016
Reviewed: September 17, 2019
Closing time: Please leave the library, including the vestibule, promptly at closing time. It is strongly recommended that all children are accompanied by someone who can take responsibility for them outside the building at closing time.
Dress: Shoes or sandals and shirts should be worn in the library.
Emergencies: When the alarm sounds, please follow staff directions promptly.
Furnishings: Furnishings should be used only for their intended purposes.
Running: For the safety of all patrons, please do not run in the library.
Consequences of Unacceptable Behavior
Inappropriate behavior as outlined above or the commission of any crime on library property will have consequences. Customers may be asked to leave the library premises immediately. In addition, a patron may be barred from library premises temporarily or permanently depending on the severity of the offense. To enforce these policies, library staff are authorized to call for police assistance or to take any other measures reasonably appropriate and necessary.
Patron Appeal Process
Any person who has been banned from the library or whose library privileges have been restricted or suspended for a period in excess of one week has the right to have the decision reviewed by the Library Board of Trustees. A signed, dated appeal must be requested in writing within ten days of such suspension and must include the person’s name, address, date and time of the violation, type of violation, and the person’s reason for appealing the decision. A request for an appeal shall be submitted to the Library Director for inclusion on the agenda of the regular Library Board of Trustees meeting held each month. The decision of the Board of Trustees on the appeal shall be final. The Board of Trustees reserves the right to seek a restraining order from the court to permanently ban any person who continues to violate the Rules of Conduct and/or the law.
- Internet and Computer Use Policy
The Hudson Area Public Library provides Library users with computers for document creation and for Internet access. Access to the Internet from the Hudson Area Public Library is a privilege, not a right. Be considerate of others when viewing materials that may be considered offensive by other Library users. The Hudson Area Library Board is committed to providing a safe and comfortable working environment for all Library users including Library employees.
- Internet use is available on a first-come, first-serve basis. Patrons are guaranteed 1 hour of use per day, with an additional hour if computers are available. Individual exceptions are made for those filling out job application forms or taking tests.
- To log on to a computer workstation, enter your Library card number and birthdate. Library policy requires customers to use their own cards to log on to the computer workstations. Logging in using another patron’s birthdate and Library card number, with or without permission of the cardholder, is not permitted. Warnings and loss of Internet privileges will occur if a patron is found to use cards other than their own for computer workstation access.
- Patrons may not install or run their own software programs on the public computer workstations.
- If a patron maliciously attempts to alter or destroy Library computer hardware or software, this will be treated as vandalism and the police will be contacted. If a customer is attempting to disrupt the normal operation of the computer for such purposes of gaining more time, loss of Internet privileges may result.
- Each computer workstation is intended for use by one individual at a time; however, more than one person may sit or work together at any one computer if they are not blocking access to other computers or Library materials or disrupting computer use by other patrons.
- Cell phone use is not allowed in the public computer area unless a staff member gives permission.
- A visitor who does not have a MORE Library card may receive an Internet guest pass, available at the help desk.
- The Internet is not a secure environment. Users handling financial transactions or other activities that require confidentiality do so at their own risk.
- Although the Library uses anti-virus software, this does not provide complete protection. Downloaded data and e-mail may contain computer viruses and computer users must be responsible for protecting their own data. The Library is not responsible for damage to a user’s storage devices, or for any loss of data, or liability that may occur through the use of a Library computer.
- Personal work on the computer should be saved on a USB Flash drive. The hard disk drive is erased after each user has logged off.
- Printing fees apply on a per page basis. Payment for printing charges is collected at the help desk. The current cost per page is posted on the public printer.
- If a Library employee feels that any website is disruptive or offensive to employees or patrons, the viewer will be asked to exit the site.
- Library employees assume that children under 18 years of age who are unattended in the Library have parental permission to use Library resources and Internet resources. The Hudson Area Public Library does not utilize any filtering software. The Library does not serve in place of a parent and staff cannot act in the place of parents in providing constant care and supervision of children as they use the Internet. Responsibility for what minors read or view on the Internet rests with parents or guardians.
- Library employees are available for basic assistance as time allows, but must also serve other Library patrons. Because of the many different Internet applications available, Library employees cannot provide technical support. Computer users who would like extra help or training are encouraged to look for educational classes in the
User’s Responsibility When Using Library Computers
The following activities are prohibited:
- Violating federal, state, or local laws. This includes, but is not limited to,
- disregarding copyright laws or licensing agreements,
- U.S. copyright law (Title 17, U.S. Code) prohibits the unauthorized reproduction or distribution or copyrighted materials, except as permitted by the principles or “fair use.” All responsibility for any consequences of copyright infringement lies with the user; the Library expressly disclaims any liability or responsibility resulting from such violations.
- sending unsolicited chain letters or broadcast messages,
- assuming another’s identity,
- sending threatening or harassing materials, and
- viewing, printing, distributing, displaying, sending, or receiving images, text or graphics of obscene materials or material that violates laws relating to child pornography.
- Knowingly displaying obscene graphics or graphics that may be harmful to minors is not allowed under Wisconsin Statues 944.21 and 948.11.
- disregarding copyright laws or licensing agreements,
- Disregarding the rules of network etiquette and interfering with the use of the network. These rules include using appropriate language, respecting the privacy of other users, not sending hate mail and discriminatory remarks, and not disrupting the use of the network.
- Invading the privacy of individuals by accessing their data or by harming, modifying, or destroying their data.
- Installing personal software on a Library computer.
- Disseminating or displaying to minors materials that are harmful to minors.
- Gaining unauthorized access to any computing, information, or communications devices or resources. Illegal acts involving Library computing resources may also be subject to prosecution by local, state, or federal authorities.
- Damaging, altering, or degrading computer equipment, peripherals, software, or configurations will result in the cancellation of Library computer privileges and may result in criminal prosecution. If there is a problem with the computer, please notify a Library employee.
Failure to Comply
Library employees will determine what constitutes inappropriate use of the Internet or violation of this policy. Failure to comply with the Internet and Computer Use Policy will result in a request from a Library employee to discontinue the activity. Continued violations will result in a request to leave the Library facility and may lead to revocation of Library privileges including the right to visit the buildings and grounds for a period up to 6 months or permanently at the discretion of the Library Director. Repeat offenders or persons ordered from the premises who do not comply may be subject to arrest and prosecution for trespassing.
Approved by Hudson Library Board of Trustees, February 25, 2002
Revision approved on February 15, 2011.
- Lucky Day and Rental Collection Policies
Lucky day collections must adhere to, at minimum, a 1:1 ratio of free circulation to lucky day items. This ratio may not include any items purchased with MORE Collection Development Funds. There are no holds on any lucky day items. Lucy day items are not renewable. Lucky day book, audiobook and music CD collection materials can circulate for a 7-day loan period. Overdue fees are $.50 per day. Lucky day DVD collection materials can circulate for a 3-day loan period. Overdue fees are $1.00 per day. The maximum fine on a Lucky Day item is $5.00. The first day of checkout counts as the first day of the loan period. Lucky day items should be returned to their home library location. The size and composition of lucky day collections will be determined by the owning library. It is recommended that owning libraries evaluate their lucky day collection materials quarterly.
Lucky Day Collection (MORE Policy)
Approved by MORE Directors Council: May 20, 2014
Revised by MORE Directors Council: November 21, 2014
Effective Date: January 1, 2015
Rental Collection (MORE Policy)
Approved by MORE Directors Council: November 21, 2008
Revised by MORE Directors Council: January 23, 2015
MORE libraries may have fee-based Rental Collections. Rental Collections must adhere to, at a minimum, a 1:1 free collection of rental items. This ration may not include any items purchased with MORE Collection Development Funds. There are no holds on any rental items. Rental items are not renewable. Libraries may set their own loan rules for their rental collection. MORE will use the Immediate Rental Charge; the rental fee is added to the patron record at the time of checkout so the fee can be collected at that time. Each library must follow the coding requirements to support access to the Rental Feature of the software.
- Meeting Room and Study Room Policies
The meeting rooms on the second floor of the Hudson Area Public Library are available for use by community groups for presentation of informational, educational, or recreational meetings and programs in keeping with the mission of the Hudson Area Public Library. Use of the meeting rooms should not interfere with the normal function of the Library and must conform to the guidelines of this policy. Meeting rooms and study rooms are available to the public free of charge without regard to the beliefs or affiliations of the individual or group requesting use.
Guidelines and General Rules of Use
Meeting Room Reservation Guidelines:
- At least one member of the group must have a MORE library card.
- A Meeting Room Application must be completed and submitted in order to reserve a room.
- The applicant must agree to abide by this policy, as well as applicable laws, regulations, and policies.
- Events presented by the Hudson Area Public Library take priority, with secondary preference being given to the Hudson Area Library Foundation and the Hudson Area Friends of the Library.
- A single group may make advanced reservations for up to three consecutive meetings. Additional reservations, by the same group, are allowed after the final consecutive meeting.
- Reservations are accepted up to 60 days prior to the desired meeting date.
- Usage is limited to once a week per group with a time limit of four hours.
- Meeting rooms are available during normal open hours.
- Requests to reserve a meeting room are made at either of the information desks on the second floor of the Library or on the Library’s website.
Meeting Room Rules of Use:
- Meetings must be free and open to the public, such as public lectures, panel discussions, film and slide presentations, group discussions, workshops, and other similar functions.
- Meeting may be presented by organizations or individuals engaged in free educational, cultural, intellectual, governmental or charitable activities.
- When not reserved, Room 219 is available as a quiet study area for multiple individuals.
- Meeting rooms and study rooms must be left in a clean, orderly condition after use. Users are responsible for any and all damage caused by their use of the room and/or equipment.
- Attaching items to the walls, temporarily or permanently, is prohibited.
- Light refreshments may be served. Alcohol may not be served.
- Library staff may monitor all meetings, programs, and events to ensure compliance with library policies.
- The Library does not advocate or endorse the viewpoints of meetings or meeting room users, and users must not imply that an event is endorsed, sponsored, co-sponsored, or approved by the Library.
The Following are Prohibited Uses of Meeting and Study Rooms:
- Any purpose which may interfere with the regular operation of the Library.
- Non-Library sponsored recitals.
- Use that involves the sale, advertising, solicitation (including the solicitation of donations or gifts) and/or promotion of commercial products or service.
- Personal, company, or family parties.
- Use that requires a fee of any kind, such as entrance or participation fees, with the exception of library fundraising events.
- Use intended, directly or indirectly, to obtain clients or customers for a for-profit service or company.
- Fundraising activities, except for those events sponsored by the Hudson Area Library, Hudson Area Library Foundation or Friends of the Hudson Area Library.
- Fee-for-service, e.g. tutoring sessions, taking of legal depositions, interviews or other such activities that charge the participants a fee.
- Use that involves illegal activity and/or activity that may pose a safety risk to persons or property.
Study Room Rules
- Meeting and study rooms (205, 206, 216) are available for use on a first-come, first-served basis.
- Rooms may be reserved for up to two hours. Extensions may be granted if no one is waiting.
- Anyone using a room beyond two hours understands that when another user wishes to use the room for two hours, the room becomes available to the next user.
- Requests to use a meeting room should be made at either of the Information desks located on the second floor of the Library.
- Employers and job placement agencies may use the study rooms to conduct interviews, with approval.
- Individuals may request a specific room if it is not in use.
Approved by Board of Trustees: May 10, 2010
Effective Date: May 10, 2010
Revision / Review Date: February 15, 2011; December 12, 2011; January 15, 2019
The Library shall not be liable for any loss, damage, or personal injury resulting from the use of the Library’s meeting and/or study rooms. The Library makes no warranties or representations regarding its meeting and study rooms. In exchange for being permitted to use these rooms the user agrees to indemnify, defend, and hold harmless, the Hudson Area Public Library, its agents, and representatives, the Hudson Area Public Library Board, Library employees, and volunteers, as well as the four joint municipalities—City of Hudson, Town of Hudson, Village of North Hudson, and Town of St. Joseph—from any claims of loss, damages, or injuries arising in any way out of the use of this equipment.
- Unattended Children and Vulnerable Adults Policy
Library personnel cannot be responsible for children or vulnerable adults left unattended at the library. Children six and under must be accompanied by someone over 14 years old at all times. Similarly, it is vital to the safety and well-being of vulnerable adults that they not be left alone in the library. A vulnerable adult is defined as “any adult who has a physical or mental condition that substantially impairs his or her ability to care for his or her needs….” The library reserves the right to call the Hudson Police department in cases of disruptive behavior of unattended children. If a child remains at the library after closing time, a staff member will attempt to call the parent or legal guardian by telephone. If the responsible party cannot be reached or cannot come immediately to the library, the Hudson Police will be notified to pick up the child. Under no circumstances will a staff member drive a child or vulnerable adult home or to any other destination. A Hudson Area Public Library incident report is to be filed for unattended children and vulnerable adults left at the library.
Approved by Board of Trustees: June 8, 2016
Effective Date: June 8, 2016
Reviewed: September 17, 2019
- Wireless Access Policy
The Hudson Area Public Library will provide free Internet access points or “hot spots” for users with portable computers or devices capable of receiving wireless signals, during normal library business hours. This allows users to access the Internet when sitting within range of the access points.
Library staff will provide general information on the settings necessary to access the library’s network, but are not responsible for any changes made to computer settings and cannot guarantee that a user’s hardware will work with the library’s wireless connection.
If a user has problems accessing the Internet over these connections, staff cannot assist in making changes to the user’s network settings or perform any troubleshooting on the user’s own computer. Users should refer to their owner’s manuals or other support services offered by their device manufacturer.
Library power outlets may not always be available. Patrons will refrain from blocking aisles with electrical and other cords and will move upon request of the Library Staff. The library does not guarantee that customers will be always able to make a wireless connection. As with most public wireless “hot spots,” the library’s wireless connection is not secure. Another wireless user could potentially intercept any information being sent or received. Wireless users should not transmit their credit card information, passwords and any other sensitive personal information over a wireless connection.
The library is not responsible for any personal information that is compromised, or for any damage caused to hardware or software due to electric surges, security issues or consequences caused by viruses or hacking. All wireless access users should have up-to-date virus protection on their computers or devices.
Printers are not available via the wireless connection at this time. If users need to print, they should save their work to a portable storage device (e.g. USB flash drive) or wait to print a document on a home printer. An alternative is to email files to themselves, then login to a wired library workstation and send documents to the public printer.
Approved by the Hudson Library Board of Trustees, February 15, 2011